Goldbat Terms & Conditions — Clear, Simple, and in Bengali

Goldbat (referred to in this document as "we", "the Platform", or "the Company") is an online betting service provider operating for users in Bangladesh and other permitted regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between Goldbat and its users ("you", "member", "player").

These terms goldbat.im Applies to the website and all associated mobile applications, services, and products. It is your responsibility to read these terms carefully before using any of Goldbat's services. We reserve the right to update these terms at any time, and changes take effect as soon as they are published on the website.

Goldbat's Terms & Conditions have been written in Bengali for the convenience of players in Bangladesh. However, the English version shall prevail in the event of any legal dispute.

To create a valid account on Goldbat, you must provide accurate and complete information in the registration form. Creating an account with false or misleading information is strictly prohibited and may result in immediate account termination.

Rules applicable to every member:

• Each individual may only hold One Account can be created. If multiple accounts are found, all will be suspended and all balances may be forfeited.
• Account credentials — especially your password and login details — must be kept strictly confidential.
• You are solely responsible for all activity carried out through your account.
• If you notice any unusual activity on your account, notify Goldbat support immediately.
• Transferring or selling your account to another person is strictly prohibited.

Goldbat reserves the right to carry out identity verification (KYC) on any account. This may require submission of a government-issued ID, proof of address, and payment method details.

Goldbat is a responsible betting platform. We take a firm stance against gambling by minors. The following eligibility requirements must be met to create an account and place bets on Goldbat:

• You must be 18 years of age or older must be met.
• Online betting must be legally permitted in the country or region where you reside.
• Registration must be entirely voluntary and based on your own decision.
• You may not register if you are subject to a court order prohibiting you from gambling.

Goldbat actively maintains technical measures to protect minors. If you become aware of any minor using Goldbat, please contact us immediately.

Goldbat accepts deposits via bKash, Nagad, Rocket, and approved bank transfers. The following deposit rules are mandatory:

• For deposits only registered in your own name payment method must be used.
• Deposits made through or from a third party's account are strictly prohibited.
• Minimum deposit amount is ৳100 BDT.
• Goldbat does not charge any processing fees on deposits; however, your payment provider may apply their own charges.
• Goldbat reserves the right to suspend or decline deposits in the case of suspicious transactions.
• International AML (Anti-Money Laundering) policies are followed to prevent money laundering.

Deposit Processing Time:

• bKash / Nagad / Rocket: Instant (within 30 seconds)
• Bank Transfer: 2–4 hours (subject to banking hours)

Goldbat ensures that all legitimate winnings are paid out in full and on time. The following conditions apply to withdrawals:

• Your account's KYC verification must be completed before you can make a withdrawal.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Minimum withdrawal amount is ৳500 BDT.
• Winnings earned from bonuses are subject to the required wagering conditions before withdrawal.
• A daily maximum withdrawal limit applies — see the Account section for details.

Withdrawal Processing Time:

• bKash / Nagad: 1–4 hours
• Bank Transfer: 1–2 business days
• VIP Members: Priority expedited processing

Goldbat offers a variety of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, and free bets. Each bonus comes with its own terms, which are detailed on the promotions page.

General Bonus Rules:

• Bonuses are available to eligible members only — claiming bonuses across multiple accounts is not permitted.
• Each bonus carries Wagering Requirements that must be met before a withdrawal can be made.
• Bonuses have a set expiry date — any unused bonus will be automatically cancelled once the validity period ends.
• Bonus funds must be wagered on bets with minimum odds of 1.5.
• Bonus abuse, arbitrage betting, or any form of manipulation may result in bonus cancellation and account suspension.
• Goldbat reserves the right to modify or cancel any bonus offer at any time.

Goldbat's decision shall be final in the event of any bonus-related dispute. For more details, visit our Promotions Page Visit.

All Sports Betting on Goldbat is governed by specific rules. All decisions regarding bet acceptance, cancellation, and payouts are made in accordance with these rules.

• Once a bet is confirmed, it cannot be changed or cancelled — cash-out may be available in certain cases.
• If odds change, the odds at the time of bet confirmation will be considered final.
• If an event is cancelled or postponed, the bet will be voided and the stake returned.
• Bets placed on matches suspected of fixing or abnormal outcomes may be subject to investigation.
• Goldbat reserves the right to void any bets accepted at incorrect odds due to a system error.
• Bets may be declined in Live Betting due to network delays.

To learn about the betting rules for specific sports, visit our Sports Betting section.

Goldbat takes a firm stance against all forms of fraud and dishonest activity. The following are strictly prohibited:

• Multiple Accounts Creating accounts to claim bonuses or exploit promotions.
• Money laundering or suspicious financial transactions.
• Betting using match-fixing or insider information.
• Use of bots, automated software, or scripts.
• Arbitrage betting or bonus abusing.
• Attempting unauthorized access to the platform's security systems.
• Operating an account using a false identity or another person's information.
• Abusive or threatening behavior toward Goldbat staff.

Goldbat reserves the right to suspend, restrict, or permanently close any account. This action may be taken under the following circumstances:

• In the event of a breach of these Terms and Conditions.
• Failure to complete KYC verification or provision of false information.
• Evidence of suspicious financial activity or fraud.
• Evidence of account use by a minor.
• Operating an account from a restricted region.
• Self-exclusion or responsible betting limits set at the member's own request.

If there is a valid balance at the time of account closure and no terms have been violated, that amount will be returned in accordance with standard procedures. For accounts under investigation, the balance may be held until the investigation is concluded.

Goldbat treats the protection of your personal data as a top priority. All data processing on our platform is secured with SSL encryption technology.

• Your personal information is never sold to third parties.
• Your data is used solely for service improvement and legal compliance purposes.
• Goldbat may be required to disclose information to government authorities when legally obligated to do so.
• You have the right to request access to, correction of, or deletion of your data.

For more details, visit our Privacy Policy where you'll find complete information on data collection, use, and protection.

Goldbat believes betting is entertainment — not a livelihood. We encourage all our members to bet responsibly and provide a range of protective tools to support that.

What Goldbat offers:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Break: Temporarily deactivate your account for a set period of time.
• Self-Exclusion: Long-term self-exclusion options are available.
• Reality Check: Session time reminders to help you keep track of how long you've been playing.

If you notice signs of a betting addiction, seek professional help immediately. Our Responsible Gaming You'll find detailed information and support links in this section.

For any dispute with Goldbat, please contact our customer support team in the first instance. We are able to resolve most issues within 24–48 hours.

Dispute Resolution Steps:

1. Step 1: Reach out to our support team via live chat or email.
2. Step Two: If support is unable to resolve the issue, your complaint will be escalated to the relevant authority.
3. Step 3: Formal Written Complaint support@goldbat.im send it to.
4. Step 4: Independent third-party mediation is available if required.

To raise a complaint against a Goldbat decision, you have a maximum of 30 days A written request must be submitted within this period. Requests made after this time may not be accepted.

Goldbat bears no liability for compensation in the following circumstances:

• Bets lost due to internet disconnection or network issues.
• Loss or damage caused by third-party software or hardware failures.
• Account access resulting from the user's own negligence or sharing of their password.
• Service may be temporarily unavailable due to unplanned system maintenance.
• Services becoming restricted due to legal changes or government directives.

In any case, Goldbat's maximum liability will never exceed your account's most recent balance. Goldbat is not liable for any indirect, incidental, or consequential losses.

Goldbat reserves the right to update these Terms and Conditions at any time. Members will be notified in advance of any significant changes via email or in-app notification.

• Updated Terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated Terms.
• If you do not agree to the updated terms, you have the option to close your account.

Contact Information:

• Email: support@goldbat.im
• Live Chat: Available on the website 24/7
• Help Center: goldbat.im/help-center